I have used Digisip as SIP VoIP provider for several years. It has been working very well until Skycom bought Bredband2 and Digisip. After that it has been very problematic:
Without any information my Asterisk could not register anymore. After discussion with Bredband2 support they activated my account again after a week. According to Bredband2 this was not a disturbance in their service, it was regular maintenance. It is a policy to only compensate service problems.
- Bredband2 has several times shutdown my ability to call out. Every time they claim that I have no money left. After asking them to recheck they find my money and open my possibilty to call again.
- Before Bredban2 and Digisip join, I got an email with my account status every month. Today I have to send an email to the support to ask and the only info I get is how much money I have not used. No specification at all.
The webpage http://www.digisip.se, redirect to this page in swedish. It claims that service is much better when Bredband2 and Digisip has joined and refer to the support if you want to know account balance and so on, during the period until everything is working again. This page has been there for several months.
I have asked several times to get my money back and end my account. But Bredband2 refuse and claims that the lack of availability is regular maintenance.